Learning from incidences in Primary Care October 2018
A patient and her daughter’s records had been accessed by the clerical staff member.
The staff member knew she shouldn’t be looking at the patients records without any work related reason.
- Unsure how this could have prevented as the staff member concerned had received all the appropriate training and was aware that they should not be looking at the patient record without a work related reason to do so. Full clinical access to all patients’ records was necessary to be able to fulfil her job role;
- This incident is to be used by the practice as an anonymised example in induction training to ensure all staff are aware of the impact on both the patient, staff member and surgery if they do not adhere to the confidentiality policy of the surgery;
- Member of staff has been dismissed due to gross misconduct.