Learning from incidences in Primary Care October 2018
A new patient was registered but the incorrect patient was selected where the first name, surname and date of birth matched but the middle name did not. All consultations, clinical correspondence and medication requests following registration were therefore entered on the records of the wrong patient.
- This was very difficult and time consuming to correct and put right;
- This event stresses the importance of everyone thoroughly checking patient details;
- Reception staff really must check, and re-check thoroughly all patient details including forename, surname, middle name and date of birth, before entering/finalising patient data;
- If the middle name had been checked this situation would not have occurred;
- GPs must not assign patients to the spine; very important that this is left to reception staff to do (the GPs are likely to get it wrong).